سياسة الشحن والتوصيل

Shipping limits: from Medina to the world we will work diligently to deliver your orders worldwide. This may require additional amounts for customs fees or international delivery. Shipping policy within Saudi Arabia: delivery within Medina takes from one to two working days, while outside Medina it may take from 3 to 7 days. Shipping policy outside Saudi Arabia: - Kofimatx store guarantees issuing a tracking number to the customer within 2-5 working days after payment confirmation. - Shipping products over 5kg may require additional fees. Order preparation: when you complete your order, you will receive a message confirming receipt of your order, and our specialized team will prepare the order carefully, deliver it to the shipping company, and send you the tracking number. If you encounter any problem tracking the shipment, do not hesitate to contact us or contact the shipping company directly through their official contact information. Delivery time: - arrives within one or two working days inside the city. - outside Medina, it arrives within three to seven working days. Order exchange: if you want to exchange your order after completing the purchase, contact our team to confirm the possibility of exchange within seven working days from the purchase date. Return process: if you want to return your order, contact our team via email or the store’s dedicated number, and inform us of the reasons for the return request. The customer bears the shipping cost for returning the product. We will return your order if it is in its original condition and has not been opened before within 3 working days from the purchase date. Returns or exchanges are made using the customer’s number or email when placing the order from the store. Refund: if paid by credit card or Mada, the amount will be refunded to the card used for payment. It may take up to 15 days for the amount to appear in your bank account. We wish you an enjoyable shopping experience.